AOL Desktop Gold software has become a favorite of those who have been using it. There are many benefits of using this software and the best feature that AOL Gold has to offer is the system of address books, where one can easily save all the contacts. An address book of the software is basically a memory folder where one can save all the important dates and events of an individual’s life. It is just like a diary but on an online platform. The Address book can be seen as the most important feature of this software for some people, as it acts as a storehouse, where one can save their emails, birth dates, anniversaries and other events. But due to some technical errors in the software or due to some carelessness, the address books get disappeared or misplaced. It can easily be retrieved back by some troubleshooting steps. And if you find that the steps do not prove to be effective, then there must be a serious issue with the software and you can try with the last resort that is download AOL Desktop Gold again. This usually happens in AOL mail, when the contacts get misplaced due to any given reason. Sometimes, the users do not download the software properly at the initial stage and this may cause issues at any given point.
You can try the given solutions to recover back the address book. The first method talks about how you can sort it out through the category and the other when Address book file screen name gets damaged, and you need to fix it.
Method 1- Changing the category listing in the Address book.
- Click on the AOL Toolbar and then on Mail menu and after that navigate to the Address book.
- Choose the appropriate category listing as per the requirement.
- Make sure that all contacts are selected.
Method 2- To fix the Address Book files screen name
You need to delete the files from the AOL software that are damaged. Don’t worry, the software automatically takes a backup and will create a new one. The contacts and addresses won’t get deleted.
- Go to the start menu and choose all files.
- Now in the search bar type “Your screen name. ab*
- Click on the search button and then delete the file which has damaged screen name
- Repeat the steps for all the files.
- Restart the system and then open AOL software to see whether the dilemma has been resolved.
If these two solutions do not help you to recover the lost address book or the missing contacts from AOL software, then the best thing that is recommended and you can do is to first uninstall the program and the install AOL Gold in the system again. This can surely help you to resolve the issue.